Privacy policy

Thank you for your interest in our online shop. The protection of your privacy is very important to us. In the following we will inform you in detail about the handling of your data.

1. ACCESS DATA AND HOSTING

You can visit our website without giving any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.

These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. According to Art. 6 Para. 1 S. 1 lit. All access data will be deleted no later than seven days after your visit to the website.

THIRD PARTY HOSTING SERVICES
As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in a correct presentation of our offer. All data that is collected as part of the use of this website or in the forms provided in the online shop as described below are processed on its servers. Processing on other servers only takes place within the framework explained here.

This service provider is located within a country of the European Union or the European Economic Area.

2. DATA COLLECTION AND USE FOR CONTRACT PROCESSING AND WHEN OPENING A CUSTOMER ACCOUNT

We collect personal data if you voluntarily provide it to us as part of your order, when you contact us (e.g. using the contact form or email) or when you open a customer account. Mandatory fields are marked as such, because in these cases we need the data to process the contract, to process your contact or to open the customer account and you cannot complete the order and / or open the account or send the contact without them . Which data is collected can be seen from the respective input forms. We use the data you provide in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR to process contracts and process your inquiries. After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this is permitted by law and about which we will inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or using a function provided in the customer account.

3. DATA TRANSFER

In order to fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account there. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

4. EMAIL NEWSLETTER

E-MAIL ADVERTISING WITH REGISTRATION FOR NEWSLETTER
If you register for our newsletter, we will use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit.

Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

The newsletter is sent as part of processing on our behalf by a service provider to whom we pass on your e-mail address for this purpose.

This service provider is located within a country of the European Union or the European Economic Area.

5. INTEGRATION OF THE TRUSTED SHOPS TRUSTBADGE

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and the collected reviews as well as to offer Trusted Shops products to buyers after an order.

This serves to safeguard our predominantly legitimate interests in the optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. The Trustbadge and the services advertised with it are offered by Trusted Shops GmbH, Subbelrather Str.15C, 50823 Cologne.
When the Trustbadge is called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your visit to the site.
Further personal data will only be transferred to Trusted Shops if you have given your consent, have decided to use Trusted Shops products after completing an order or have already registered for their use. In this case, the contractual agreement made between you and Trusted Shops applies.

6. COOKIES AND WEB ANALYSIS

In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which predominate in the context of a weighing of interests, in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can see the duration of the storage in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and individually decide whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of every browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:
Internet Explorer ™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Safari ™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox ™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera ™: http://help.opera.com/Windows/10.20/de/cookies.html

If you do not accept cookies, the functionality of our website may be restricted.

USE OF GOOGLE (UNIVERSAL) ANALYTICS FOR WEB ANALYSIS
Insofar as you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, this website uses Google (Universal) Analytics, a web analysis service provided by Google LLC (www.google.de), for website analysis. Google (Universal) Analytics uses methods that enable your use of the website to be analyzed, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating the IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and shortened there in exceptional cases. The anonymized IP address transmitted by your browser as part of Google Analytics is generally not merged with other Google data. After the purpose and the end of the use of Google Analytics by us, the data collected in this context will be deleted.

Google LLC has its headquarters in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed HERE. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de. This prevents the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.

If you do not agree to the storage and usage of your personal data, you can disable these functions in our cookie consent tool or in the browser settings. In this case, an opt-out cookie is stored in your browser, for example, which prevents Google from storing usage data. Deleting your cookies will also delete the Google opt-out cookie. The opt-out cookie must be reactivated when you visit our website again.

USE OF MATOMO FOR WEB ANALYSIS
We analyse the surfing behaviour of visitors to our website to optimise and improve it to meet the needs of our users (for example, which content is viewed most frequently or infrequently). For this purpose, we use the data-minimising web analysis tool Matomo (formerly Piwik) on our website.
Personal data will not be disclosed to third parties for commercial or non-commercial purposes.
The open-source web analysis tool Matomo (formerly Piwik) used by this website also uses cookies. These are text files that are stored on your computer and enable an analysis of how you use the website. For this purpose, the information generated with the cookie about the usage of this website is stored on our server. The IP address is anonymised before it is saved.
The information generated by the cookie about the usage of this website will not be disclosed to third parties. You can prevent the storage of cookies by configuring the settings of your browser software accordingly. Please note, however, that in this case you may not be able to use all the website functions in full.
If you do not agree to the storage and usage of your personal data, you can disable these functions in our cookie consent tool or in the browser settings. In this case, an opt-out cookie is stored in your browser, for example, which prevents Matomo from storing usage data. Deleting your cookies will also delete the Matomo opt-out cookie. The opt-out cookie must be reactivated when you visit our website again.

7. SENDING EVALUATION REMINDERS BY E-MAIL

If you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, we will use your e-mail address as a reminder to submit an evaluation of your order about the one we have used Rating System.
This consent can be revoked at any time by sending a message to the contact option described below.

EVALUATION REMINDER BY TRUSTED SHOPS
If you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, we will transmit your email address to Trusted Shops GmbH, Subbelrather Str.15c, 50823 Cologne (www.trustedshops.de) so that they can send you a review reminder by email.

This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.

8. CONTACT POSSIBILITIES AND YOUR RIGHTS

As a data subject, you have the following rights:

In accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;
In accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect personal data or the completion of your personal data stored by us;
In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- to assert, exercise or defend legal claims
is required;
according to Art. 18 GDPR the right to request the restriction of the processing of your personal data, insofar as
- you dispute the accuracy of the data;
- the processing is unlawful, but you refuse to delete it;
- we no longer need the data, but you need them to assert, exercise or defend legal claims or
- you have objected to the processing in accordance with Art. 21 GDPR;
In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
According to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data as well as revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.

COMPANY DATA PROTECTION OFFICER
For general questions or suggestions about data protection at SHP Primaflex GmbH, please contact our company's data protection officer at

dsb@shp-primaflex.com

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RIGHT TO OBJECT
If we process personal data as explained above in order to safeguard our legitimate interests, which are predominant in the context of a weighing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing takes place for other purposes, you only have a right of objection if there are reasons that arise from your particular situation.

After exercising your right of objection, we will no longer process your personal data for these purposes, unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights and freedoms, or if the processing requires the assertion, exercise or defense of Serves legal claims.

This does not apply if the processing is carried out for direct marketing purposes. Then we will no longer process your personal data for this purpose.